What's New
What’s new:
* Profile redesign: The profile has been simplified and the features are accessible more quickly
* In app feedback: Users can provide general feedback on the app and rate calls
* Guest access code sharing option: The Guest access code can be shared via the native sharing function
App Description
Remote Insights speeds troubleshooting and repair time while reducing downtime costs by allowing ABB experts to see what you see at site with your existing mobile device.
The powerful guidance tool combines live audio, video, chat and file sharing with the ability for both the local technician and remote expert to annotate their live shared view. For areas where low or no connectivity is available, users can simply take a picture, annotate it, and send it.
During any support session, the application allows up to 4 participants to collaborate, allowing you to take advantage of global networks of experts to provide guidance and instruction. In addition, to promote knowledge transfer and training, all chat, files and pictures shared during a session are stored and can be used for future reference.
Remote Insights simplifies troubleshooting, increases quality of repair, enhances knowledge sharing and improves productivity by allowing you to show the real-time conditions - not just tell about them.
Contact your local ABB account team for more information.
iPhone Screenshots
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iPad Screenshots
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App Changes
- December 09, 2019 Initial release
- July 15, 2020 New version 1.9.0
- July 16, 2020 New version 1.9.1
- August 06, 2021 New version 2.2.1
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