App Detail » RT EYE

What's New

Several bug fixes and improvements:
* Incident Creation Title - When creating an incident, technicians are asked to enter a title to briefly describe their issue.

* Incident Filter - Manage your incidents by filtering them by status (open, in progress, closed).

* Incident Search - Easy way to find exchanged messages or files by searching for the incident’s title.

* Chat Improvements - Line breaks, multi line input and markdown support for chat messages.

App Description

"RT EYE enables you to use the fast and effective customer support of ROBOT-TECHNOLOGY. The optimized support process avoids long downtimes and reduces costs for on-site service visits.

HELP AT THE PUSH OF A BUTTON
With just one click, RT EYE connects you with our experts in a few moments.

INDIVIDUAL AND GROUP CHAT
Individual and group chats with file sharing, especially developed for noisy industrial environment, fast data exchange as well as online and offline spaces.

ONLINE/OFFLINE NOTES
Our customers and our experts can point directly to real objects and write onto them during the video call. In case of poor mobile or Internet connection, simply take a screenshot or photo, label it and send it to the expert as soon as network is available.

Please contact our support team to use RT EYE with your own account: [email protected]

App Changes

• June 16, 2019 Initial release
• August 16, 2019 New version 1.6.1