App Detail » Match 3 by Zendesk

What's New

Experience a fresh, vibrant look with the newly updated colour palette for the Zendesk SDK in Unity, alongside enhanced performance through significantly optimised loading times.

App Description

Now including Zendesk Messaging, the Zendesk SDK for Unity allows developers to integrate Zendesk support capabilities natively into their Unity projects. Have fun learning how to use the SDK with a demo game.

With Zendesk Messaging, our customers deliver rich conversational experiences connected across web, mobile, or social apps.

Zendesk Messaging provides customers with the unique flexibility to pop in and out of the conversation at their leisure while giving your support teams the tools to automate answers to get back to customers faster (using Zendesk bots with Flow Builder), and easily manage all conversations from a unified workspace.

It’s easy and fun to learn how to use the Zendesk SDK for Unity with a new demo game that has the messaging capabilities integrated and ready to use.

The Zendesk SDK for Unity is now in the early adopter stage, you can get access to it to integrate it with your own game by filling out this form.

What is new in the Zendesk SDK for Unity?
This second version of the Zendesk SDK for Unity brings the simplicity of the classic SDK and adds messaging capabilities on top of it.

The SDK is designed to be simple and convenient for everyone, for you, your players, your developers, and your agents, here is how:

With our Flow Builder Editor, you can build automated flows in minutes and control how your players are being served using bots, and ready-to-use blocks like quick replies and forms.

Your players can have asynchronous conversations with agents. They can start, pause, and pick up their support conversations at their leisure.

Your development team can install the SDK in minutes. It is native to Unity, so there is no compatibility overhead. Your agents have access to customers context and previous bot interactions so they can jump straight to helping them. Agents spend their time on more complex tasks while Zendesk bots handle trivial tasks.

What can I do in the Demo game?
This Demo Game will enable you to see the Zendesk SDK for Unity integration in action and test your Flow Builder configuration without writing a line of code.
User data can be reset anytime and you can retrigger the conversation each time you change your flow.
And above all, you can enjoy playing the game!

App Changes

• October 03, 2023 Initial release
• April 24, 2024 New version Version 1.2.0