App Detail » Heyday.ai

Published by: Hootsuite Inc.

+ Universal App - Designed for iPhone and iPad

Price: FREE!
Current Version: 1.4.0
Released: December 05, 2018

What's New

- Fixed various bugs for a smoother experience.
- Improved app performance and stability.
- Improved handling of general permissions requesting

App Description

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations.

Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go.

With Heyday you can:
• Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent
• Collaborate with a unified team inbox to deliver a superior customer experience
• Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations
• Gather valuable customer insights to enrich your CRM
• Create templates or leverage AI-recommended quick replies to boost your efficiency and save time
• Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc.
• Customize your agent notifications so you never miss a beat
• And more!

Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.

Having trouble? Please reach out to [email protected]