App Detail » My altafiber

What's New

Bug fixes

App Description

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone

Billing and Payments:
• Pay your bill
• View billing and payment history
• Setup and manage recurring payments using Autopay
• Enroll in paperless billing using eBill
• View frequently asked billing questions
Account Management
• Register and manage your online profile
• Setup notification for billing, payments and special offers including upcoming promotions and events
Services:
• Check your current services and available services for your address
• View your Fioptics TV equipment and services including channel lineup
Help Center:
• Find quick answers to your billing, payment and service questions
• Troubleshoot basic service issues in real time
• View frequently asked questions
Contact Us
• Chat with a live altafiber representative for help with all service questions
• Send us a question and we’ll reply back via email
• Call us for 24/7 customer service, sales and technical support
Other Features:
• Use Message Center to retrieve important messages from altafiber
• Quick links to the Connect Cincinnati and Watch Fioptics* App
• Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV

App Changes

• June 16, 2019 Initial release
• July 15, 2020 New version 3.0.2
• October 23, 2020 New version 3.0.3
• December 09, 2020 New version 3.0.4
• August 06, 2021 New version 3.0.10
• September 16, 2023 New version 4.0.6
• November 15, 2023 New version 4.0.7
• April 25, 2024 New version 4.0.9