App Detail » FM Help

What's New

Bug fix.

App Description

Helpdesk Management System is important for facilities management because it helps in organizing the entire work flow of a facilities and property with priority service request on daily basis. With help desk management, significant time can be saved as it allows other critical issues to be addressed based on the priority. Service requests and queries, calls received by support centres, SMS alerts, and email notifications can all be integrated into one organized system. It also makes information very user friendly and easy to assess by employees through online (or) by mobile.

Benefits and Features
• All events can be monitored and saved all on one platform
• Initiates and follows up work orders
• Manage and record all phone calls and emails received
• Information about all problems can be accessed and reported
• Reports can be easily prepared and sent periodically with the flexibility of choosing the frequency at which they are sent and also the ability to program the timing of the sending.
• All activities done in the past can be retrieved with accuracy whenever they are needed no matter how far back they were done

App Changes

• January 06, 2017 Initial release
• June 15, 2019 New version 2.1
• August 17, 2019 New version 2.2
• October 15, 2019 New version 2.3
• October 22, 2019 New version 2.5
• January 14, 2020 New version 2.6
• July 15, 2020 New version 3.0
• November 12, 2020 New version 3.4
• August 06, 2021 New version 3.6
• September 29, 2021 New version 3.9
• September 16, 2023 New version 4.8
• November 03, 2023 New version 4.16
• November 15, 2023 New version 4.17
• April 25, 2024 New version 4.23