App Detail » Premier Protection & Support

What's New

Thanks for using Premier Protection & Support for Optimum! To make our app better for you, we bring updates to the App Store regularly.
Every update of our app includes improvements for speed and reliability. As new features become available, we’ll let you know!

App Description

Optimum’s Premier Protection & Support is like having your own IT department at your fingertips. Once you’re a Premier Protection & Support subscriber, download this app to give you fast and easy, access to unlimited technical support. With one click, you can connect to a live, US-based Tech Advisor via call or chat.
Our Tech Advisors can assist in areas such as:

o Troubleshooting network and internet-connected devices (e.g., computers, printers, tablets, etc.)
o Setting up WiFi enabled and connected home devices
o Data backup and network file sharing
o Optimizing system performance
o Support for virus/malware
o and more!

Live, U.S.-Based Tech Advisors are available 7 days a week from 7 am - 11 pm EST.

Premier Protection & Support is available to Optimum customers. This service also provides device protection to cover devices that stop working due to normal wear and tear. To find out more visit, www.optimum.net/pps.

App Changes

• March 13, 2016 Initial release
• March 18, 2016 New version 1.0.67
• March 24, 2016 New version 1.0.68
• June 23, 2016 New version 3.27.0
• November 06, 2016 New version 3.282.0
• November 10, 2016 New version 3.348.0
• November 17, 2016 New version 3.348.1
• December 03, 2016 New version 3.373.0
• December 22, 2016 New version 3.389.0
• January 04, 2017 New version 3.413.0
• June 13, 2019 New version 4.163.0
• July 14, 2020 New version 5.161.0