What's New
Refrigeration: Added XWFE RFID board support, new models, fault codes, and improved defrost guidance.
Laundry: Updated fault codes, UI improvements, added models.
Dishwasher: Updated load control options, reminder for software update, added new models.
Cooking: Resolved fan load and temperature display issues, added support for new models, resolved UI issues.
Zoneline: Added support for new models AZ65H15DBMW5 and AZ65H15DBMW6.
App Description
SmartHQ Service A Tool for GE Appliance Service Technicians
Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!
SmartHQ Service Features
• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.
• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.
• Document Search
User-friendly "Google-like" search of the GEA service document database.
• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.
• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.
• Service Website
Direct access to the GEA service website, without additional login.
• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.
• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.
• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.
• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.
• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.
App Changes
- June 16, 2019 Initial release
- August 16, 2019 New version 1.1.181
- November 11, 2019 New version 1.1.450
- November 26, 2019 New version 1.1.451
- December 02, 2019 New version 1.1.452
- July 14, 2020 New version 1.1.724
- October 22, 2020 New version 1.2.21
- December 09, 2020 New version 1.2.130
- May 06, 2021 New version 1.2.340
- August 05, 2021 New version 1.2.440
- September 29, 2021 New version 1.2.445
- October 05, 2021 New version 1.2.447
- September 16, 2023 New version 1.3.970
- November 03, 2023 New version 1.3.1090
- April 25, 2024 New version 1.4.160