What's New

The following changes have been made to the Scam Shield app:


UPDATED FEATURES:


-Simple call reporting-
Report calls as scams (or misidentified scam calls as safe) right from the Activity tab. Simply tap the number you want to report and tap the “Report” button.


-New call categories-
We’ve added the “Private” category to the Category Manager so you can send all calls from private numbers straight to voicemail.


-Simplified call lists-
We’ve made it simpler than ever to determine who’s blocked and who’s not! The lists for numbers that are always blocked and always allowed to call you are now called “Block” and “Allow.”


IMPROVEMENTS:


- Multiple improvements were made to the app’s UI.
- Several updates were made to enhance app accessibility.
- Updates and improvements were made to the first-time use experience.


FIXES:


- People using dual-sim devices where the eSIM is the primary line and the secondary line is not T-Mobile will now be able to authenticate as expected.
- Adding a number to a list will now properly remove it from any other competing list.

App Description

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all Metro customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text* - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
For help and support, please contact [email protected].

iPhone Screenshots

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iPad Screenshots

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App Changes

  • May 18, 2019 Initial release
  • June 14, 2019 New version 1.6
  • September 11, 2019 New version 1.7
  • December 24, 2019 New version 1.8
  • July 30, 2020 New version 2.1
  • October 22, 2020 New version 2.4
  • December 10, 2020 New version 2.6
  • September 29, 2021 New version 2.9

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