App Detail » Rescue Lens

What's New

Security improvements

App Description

If a picture is worth a thousand words, then what’s the value of live streaming video?

The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.

How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue

App Changes

• February 03, 2015 Initial release
• February 13, 2015 New version 1.0.40
• March 12, 2015 New version 1.0.64
• April 16, 2015 New version 1.0.105
• September 23, 2015 New version 1.1.37
• March 12, 2016 New version 1.2.11
• July 07, 2016 New version 1.3.29
• November 08, 2016 New version 1.4.48
• November 25, 2016 New version 1.5.55
• December 14, 2016 New version 1.6.67
• June 15, 2019 New version 1.9
• September 27, 2019 New version 1.10
• January 14, 2020 New version 1.11
• October 23, 2020 New version 1.15
• December 10, 2020 New version 1.16
• August 06, 2021 New version 1.17
• September 16, 2023 New version 1.20
• November 15, 2023 New version 1.21