Genshin Impact is a phenomenal game. I gave it a glowing review, wrote extensive early guides on it, and it snagged this site's game of the year award for 2020. Since I first started playing a year ago, I don't think I've gone a single day without logging in and enjoying myself, and I've been able to do so without paying any money whatsoever.
As of this writing, though, the community as a whole is not satisfied with the game. Much of this has come to a head around the game's anniversary. It is common for gacha games like Genshin Impact to celebrate anniversaries and other milestones by giving out rewards to players or holding special events. The only problem is Genshin Impact isn't doing that. Aside from a few community contests and other, largely promotional, marketing events, miHoYo basically hasn't said they are doing anything to commemorate the 1st anniversary of what is far and away the most successful (read: profitable) game they've ever released.