Cox Contour TV 12+

Terrible

Can’t use this to monitor severe weather. It disables the playback controls so you CAN NOT watch emergency weather broadcast. It interrupts any broadcast including important information needed to stay safe in an emergency.

Developer Response ,

Hello! What specifically isn't working for you? We want to make sure you're able to enjoy our service at its full potential! Sorry you're having trouble. let us know how we can help.

Contour

How can you be a " supposed" prestigious cable provider, and not listen to the people that are continuously telling you that the app is worthless?? You can't record, which is the main reason most people even TRY (and I use the term loosely because all mine does is buffer) and install this app. I feel like no one at Cox even acknowledges anything we're trying to tell them. They could care less! I had Dish before I had to change to Cox because I needed the Internet services and my modem was one I bought from them a year ago. I feel like I lost everything! I could record on the go, watch on the go, and skip the commercials with the "Hopper." I miss Dish so much it hurts. As big a company as Cox is, you'd think their services would be top notch. But Dish and Direct TV are leaving them in the dirt! It's like they're think they're so superior that they take their customers for granted, and quit caring a long, long,time ago. They've gone totally downhill in the last few years or so. At this point I think I'm going to eat the cost of the modem and go back to my beautiful DISH.
Thanks for all your non-help, T.C.R.

Wants a “University” Sign in! Will not work

I have used this app for the past several years with no issue. Over a month ago, it all the sudden asked me to sign in using a “university” login… I have contacted COX Tech Support, and after someone “worked” with me via an online chat for over 3 hours, they gave up and said they had no idea what was wrong on how to fix it. She was going to start a trouble ticket and get back with me…that was over a month ago!!! Still nothing. I have uninstalled and reinstalled the app several times and it still asks for the same thing. I have been on the COX forums and have seen others with the same issue…but no resolution or acknowledgement by Cox of a problem. They have no problem collecting my money every month…but seem slow to assist when they’re service doesn’t work. I see a lot of folks leaving Cox when Verizon FIOS becomes available in my neighborhood. Competition is a good thing, something Cox hasn’t experienced in this area before.

Developer Response ,

Hi, University login appears right below the login for other customers. Do you mind clearing browser cache and attempting again. Suspecting there's something cached in the browser that is redirecting you to university login. Also, is there any university nearby? Sorry for the inconvenience, but we will get this fixed for you. Thank you.