Rustic Bakery & Cafe 4+

Ordering was easy. Confirmation email received within seconds. Follow up email with expected time order will be ready. My only (very) minor criticism is the prediction was off by 5 minutes, so maybe 4 1/2 stars. Otherwise everything was seamless.

Received my order placed email at 10:35 for a single breakfast sandwich and a latte at 10:55. Waited 5 past (11am) to give them cushion and checked in. Hadn’t even started my order, and couldn’t even produce it by 11:15. Train is at 11:18, so I ask for a refund. They rushed a terrible iced drink that was literally clear at the bottom from so much syrup, and then give me that and only refund the sandwich, like I want the terrible drink anymore. Of course I don’t have time because the train is leaving in 3 minutes after they couldn’t make a panini in 45 minutes. Never coming back. I feel like I waited 3/4 an hour just to be robbed.

Big line outside Rustic Bakery Marin so I ordered with the app. After placing the order, there’s no confirmation email, text, or history in the app to know if it went through. I checked my credit card online and saw the charge by Rustic. Went inside to confirm they had the order OK. But I should have some record. And the app says you’d be messaged when ready, I wasn’t, so glad I was waiting inside and they called my name. Still, got my food faster than if I’d waited in the line 20 people deep.