DICK’S Sporting Goods 4+

So I have been using the dicks sporting goods app for a couple years now and it's pretty good only negative things I have about it is that sometimes it loads slow and when it does not keep you signed in for purchase but it does keep you signed in for your score card and rewards which should be the same thing and does not make sense other then that it's great it gives you a scannable copy of your score card and your rewards straight to your phone lets you know how many points away you are from a reward easy to navigate except for the slow loading of images and item pages also lets you manage your dicks sporting goods credit card through the app very easy

TLDR: The infrastructure of the app just seems to have been made by unqualified people.

I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account!

Here’s some strategies that other companies use to make sure things like this don’t happen:

1. Only 1 account can be linked to 1 phone number. That’s just logic.

2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts

3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place

I hope this constructive criticism is helpful for you guys!

Extraordinarily frustrating when searching on the app to find items or related items. Certain search specific searches brought up items that I couldn’t figure out and plausible link. When looking for an item I had to go out of the app and use google search to locate the item or save it as a favorite. If it hadn’t been trying to spend a gift card I would have used another store. The items I purchased have constant changes in arrival dates and the three items didn’t ship together. I’ve made several purchases this week and none of them have had issues like this. Part of that is out of the stores hands but other apps/sites update the tracking info to match the carrier. Overall annoying purchase experience. Will stick to in store or non mobile if I have to purchase from dicks again.