Map My Run by Under Armour 4+

What happened?!

I have noticed since the most recent update that something must have happened to this app. Wondering if a rep from the company would read this and get back to me? Have used this app for a year + and most recently for training for my half marathon for the past few months. So so disappointed as the last couple days when I tried to use it it pauses itself and I don’t know it. Wasn’t able to track a 10 mile run with numerous attempts of restarting the app and had to guess at my distance which is so so heartbreaking after all of this training. Also the app was already going when I launched it the other day? And it paused itself again and I closed it out, but all the sudden about 20 minutes later it started reading out my stats. Which was only five seconds because that’s when it had paused itself the last time I had tried to use it. Today when I tried it it didn’t even display numbers for the time or distance, it just showed dashes. I updated again this morning and I also deleted the app and then re-downloaded but no change. I’m so disappointed, and I was counting on using it for the half marathon which is in six days now. Help! I do see that option to get help with the app, but I would still like to reach out this way as well.

Developer Response ,

Thank you for taking the time to write in with your feedback. We understand how frustrating it is when your workout is negatively impacted by recording issues. We’re sorry this happened and the team is actively working on improvements to our tracking technology so this doesn’t happen to you again. For some scenarios, there are simple troubleshooting steps that can prevent lost or inaccurate data during your workout. The following link contains tips for optimizing your phone’s settings for recording workouts with GPS: https://mmf.zendesk.com/hc/articles/200117984. We recognize how important it is to provide reliable, accurate workout data regardless of the environment. Our engineering team studied the challenges of GPS tracking and built an improved recording experience designed to enhance precision across environments. While it’s not ready for the App Store yet, we could use your help in reaching the finish line. If you’d like to join our Beta Program, you will get early access to the improved workout engine and be able to provide direct feedback to our team. The more athletes like you we have in the program, the better we will be able to test our updates and refine the results across different geographies and environments. To join, go to Help > Join our Beta program in our mobile app. From there, you will receive an email invitation in the coming weeks with directions to download the Beta version of MapMyRun. We couldn’t do what we do without users like you. Thank you for sending us the candid feedback - we hope you’ll work with us to help make this the best workout tracker on the planet.

Love this app

I’ve been using this app on and off for over 10 years and I love it! It’s taken me through 4 half marathons. It’s compatible with my Apple Watch and makes it easy to change tracks on my watch while in the app on my watch and running. I have friends I connect with and it has a user friendly activity feed where you can scroll and rapidly view distance/time/pace of what you and your friends have run during the week. I love that you can add pictures to the feed. Seeing your friends activity inspires you to run and it’s great if you have similar goals with those on your feed. And it’s great even if not. It’s fun.

Some suggestions for the app: When I leave a comment on someone’s run it notifies them to view it, however it does not notify me back if they responded to the comment. If I was wondering if they responded on the app then I would have to pick through and find where I commented to see if they responded. Secondly, when I initiate the app through my phone there’s a delay in my MapMyRun app on my Apple Watch to pick up that I’ve started a workout already (not sure if this is MapmyRun’s problem or not). If I initiate the workout on my Apple Watch it does not communicate the splits through my Beats headphones (probably because they are synced to my phone, not my watch?). Again, that may not be the apps responsibility. But just some things I’ve noted.

Overall a great app to pair with running training.

Not as good as their website for tracking, but I like it

I’ve always been a huge fan of the MapMyRun site (even back before smart phones and mobile apps were ubiquitous) because the website’s ability to map out mileage for distance run training is awesome. It helped a lot back when I trained for marathons. Now that we’re all quarantined for Covid-19, I started running outside again as a means to maintain sanity, and I was pretty psyched to try out this app because I thought it would keep track of the distance for me so I wouldn’t need to spend time online mapping out mileage on the routes I might normally take. I have to say though, so far my experience has been hit or miss - literally. Sometimes the app simply doesn’t save my runs when I’ve finished despite following all of the on-screen prompts to save them. It’s sort of a bummer because I can’t really track my progress on the app. Instead I’ve just been taking screenshots of my run time/distance when I’m done, which is still better than nothing, but sort of a shame because then I don’t get to see how far I’ve run without going back and figuring out the distance traveled myself on their website. Maybe it’s just that I’m using only with my phone and not an Apple Watch and the app isn’t designed for that? It could just be some error I’m making on my end, but then maybe the UX isn’t ideally intuitive. Still, it’s better than nothing and free, so I’ll take it.