EarthLink Wireless Home 4+

They charge more than wired in cable internet but I can’t even listen to 1 whole song through Alexa because she can’t get a good enough signal. My grandson can’t watch tv through streaming so he’s pretty frustrated with it too. I know we moved out to the country to get some peace and have other things to do besides being tied to electronics but EarthLink is the crappiest internet I’ve ever had to deal with. My mobile hot spot on my phone works better but somethings need WiFi to work. I cannot get websites to load without timing out and this should not count as providing internet service because it so frequently is not available.

If I could give them a 0 or less stars I would’ve chosen that. Worst customer service btw that router cost 80$ you basically buy it and it’s yours and it doesn’t work at all. Lied to my face saying I was eligible for internet at my home which was false. I received the router in 3 days and instructions were pay first months internet and plug in the router and wait for 30 mins WAITED OVER 2 WEEKS !! I called non stop because I could not get internet customer service was not help every time I called they would say just unplug it and plug it back in then they gave up saying we will contact you tomorrow they never did they also said we are sending you a new router never did also sending a person to check it out never did so your own your own basically. I called them to cancel and you won’t believe what they said, I understand your concern we don’t do refunds but for you we are going to take of 25$ off your next month !!!! Be for real are you serious the internet does not even work the router never connected it’s crazy I got so mad and then she had the nerve to say fine we can refund just for the month you paid but the box we can’t refund it policy but we need the box if you don’t give it back we will charge you 200$ on your card excuse me wasn’t the router mine they said 80$ to buy it and now if I don’t return it they charge me 200$ ??! Don’t buy any service with them period. Liars, scammers it’s not fair!!! It is honestly sad because it can happen to anyone. :(

Our plan and costs:
We paid for the unlimited internet plan. You have to pay them $80 to get the wireless device then it’s about $99 a month on top of that. You get 300gb of ‘high speed’ internet then it goes to ‘moderate.’

Internet Unusability:
The ‘high speed’ internet was the slowest internet I’ve ever used. The WiFi would crash a few times a day, forcing us to have to reset the device.
We ran out of the ‘high speed’ internet and it switched to moderate. Moderate didn’t even allow us to stream tv, play video games, or get on Zoom calls. It would turn off for hours at a time, whether we rebooted it or not.

Customer Service:
We called a few times to ask for help and they said all they can do is tell us to unplug it and plug it back in. They don’t have technical staff so they don’t send anyone to fix it. They also said they are essentially in the ‘testing phase’ so there is no way for them to make it better. Refused to give a refund even though their device was unusable after 10 days of use. $180 down the drain!