EPOS Connect 4+

Compatibility of the App; below the standard

From a consumer stand point, by the flashy marketing, and the amazing feedback from other customers (excluding online feedback) and a company well known for making quality gaming headsets and headphones, you would expect their app to work with their new H3 Hybrids, right? The rule at most companies is the latest and greatest gets the best support in the app. But of course, we have to factor in that every company is different. But no, the user experience is super choppy, and the app doesn’t even work with your new H3 Hybrid gaming headphones you paid $200 for in cash at your local GameStop. Epos, I am a fan of your products, but I highly suggest you do better with your app. I value your attempt to make such an app in iOS though. For that, you deserve at the maximum 2 stars for effort. Some suggestions you might ask?

List of suggestions:

Updated UI

The current UI is super choppy, so you should try updating the UI to a way where it is at least smooth at consistent 50-60hz at the industry standard.

More support

More support for your $200 headphones would be great. I would really appreciate being able to connect my $200 headphones to your app to activate noise cancelation as advertised. Even if my headphones don’t support noise cancellation, you see and hear my point.

I look forward to your improvements. Thank you for taking the time to read to my reply.

Doesn’t work. Impossible to pair this device.

I’ve been trying for a few weeks now to pair this device to either my mobile or my laptop. It worked initially for a few days. After that, I have never been able to connect again. Got desperate and retired troubleshooting on their website and using this app. No success. These same headsets were purchased for all 20 members of my training class. Everyone in the class has experienced the exact same issue. Waste of time and money.

Not able to use it with IPhone

I wish there was a 0 star rating. I am able to connect to iphone via Bluetooth and Epos app. However never able to hear anything. I gave up after trying all possible ways.

Developer Response ,

Hi kumar7185, We are sorry to hear that you had a negative experience with our product. We appreciate your feedback and will work hard to improve our services. Please contact our support team at https://www.eposaudio.com/enterprise/software/epos-connect-app/support and they will assist you. Thanks.