Blake's LotaBurger 4+

I’ve eaten LOTABURGER since I was a kid. 50+ years. It’s a ritual at my house to get my family breakfast burritos every weekend. But the order is NEVER correct. When you order a basic burrito. ie: bacon with green sauce, those are always right. But I order other types that are never right. For instance. Today I ordered a charizzo burrito with red and green sauce, add bacon and chopped green chili. I got a chorizo burrito with chopped green chili. NO SAUCE AND NO BACON! Last weekend I ordered a carne Ada Ada burrito with Extra Red sauce and bacon. Got one with NO EXTRA RED SAUCE AND NO BACON! That is very normal when trying to get a burrito in Aztec. Gonna have to open them up when I get there to check them I guess. Come on, it’s not that difficult. It’s a burrito for crying out loud!!

How is there not a button or an automated system to let the customers know there’s going to be a wait? I made a mobile order and show up about 20 minutes after. The guy in front of me was crying because of the wait so when it was my turn the worker gave me attitude like I was the one who was just disrespecting her . I didn’t mind about the wait but when I asked how long do you think she just laughed in my face and said she doesn’t know. So I just left. What’s the point of making a mobile order with no communication. There’s a Chick-fil-A right next door. I really don’t care to wait but how do they not even have a ball park time for me. What kind of sane person would ever return to this location after this ? I live right down the street and now need to remove this place from being a viable option to eat at. And to top it off there’s no way to cancel my order….. this is terrible . No place have I ever had anything close to this happening.

Ordered my food and app stated it would be ready at 5pm exactly. Showed up on the dot to be told that it was still being made and was given my drinks. So I waited at a dining booth waiting for my name to be called when it was ready. Nothing and it was now 5:18pm. Everyone’s orders were being piled up on the counter and apparently we, the customers, were to rummage through it ourselves to find them. I trusted them enough to pack my order in my bag so I left without checking it (yeah, my fault right!) My buffalo chicken sandwich was missing and the $16 NM style meal was made as a regular Lota combo so I had to return to this location (East of Gallup, NM) to get it corrected. None of the employees were apologetic and no complimentary items in wasting my gas to come back and correct this issue. Now 5:44pm and I’m finally getting my stuff and not offered to get fresh fries. SMH. Horrible service.