Asurion Field 4+

Makes no sense that location must always be on or you can’t even get in the app. It should be fine to have on the “only while using this app” feature. Routing is never optimized and absolutely horrendous. Once your en route to a job you can’t get back to the main screen if a different customer calls you so that you can look back at other jobs for reference. Esim activations just stalls out never progresses even if you get the phone activated.

Required app for my job, it's been through a few updates and it feels like the app is getting worse over the time I've been using it. Current issue I have right now is that it seems like the app isn't properly masking my number and some calls and texts are being sent as my actual phone number instead of the masked number.

The second - Why doesn't this app have its own bespoke Messages app that isn't iMessage?! My iMessage is already cluttered with my own messages, I don't need Field App making more clutter!

Thirdly - recent update has killed the ability to add photos outside of front/back shots when I need to add other pictures for problems that arise during a repair so that whoever looks at the canceled/out of scope ticket sees what's going on. Instead I see a giant logo for "Services to sell to client" button, the ability to sell product, and for whatever reason a "Is Find My iPhone Disabled" prompt for SAMSUNG REPAIRS.

Most importantly, ADD A BESPOKE MESSAGING CLIENT. I really can't stress that. Especially if in iMessage I accidentally delete a text, hours later I get a text asking about something when I have zero context because the previous information was deleted. Jiminy Christmas that happens A LOT.

Asurion come long way from its inconsistent service bench app. This app so much better. Only problem with this app is, most of the time they assigned you job which is opposite way from your home. They already have every employees home address, why not try to put the last job close to the employees house rather than opposite way? So, we have less drive after the last job. I’ve talk with other employee their last job is close to my house and where my last job is close to their house. It doesn’t have to everyday but they should try that method then less drive more happy employees!