Bigger Rewards 4+

My girlfriend and I were not happy with our experience at Teddy’s University in Honolulu, HI. We were told the old points program had been discontinued and replaced with this app. We were also told that if we downloaded the app we could transfer prior points over but that feature wasn’t working or isn’t available yet. We were rushed through our order and then told that our $5 first visit reward could not be applied. Also my points for the purchase were not applied to the app. One of the soda machines was not working and it’s been that way for months. It’s the only side that has Dr. Pepper which is my preferred beverage. I hope these issues are resolved soon because we usually enjoy our visits to Teddy’s but this one was not enjoyable due in part to this new app.

Really irritating that it’s IMPOSSIBLE to use this app/ complete an order without using a card. Teddy’s needs to seriously consider including a pay-in-store option, it would likely get a LOT more business for sure! The loyalty rewards system isn’t that great as it is…

Lost all of my points from ordering with the previous Teddys app. Asked a cashier months ago for help getting my points back/transferred to this new app. Left my email and number. Nothing ever happened. So disappointed.