Copilot BOSS 4+

Needs iTunes purchased movie support

Would love to be able to transfer my iTunes movies on this thing and delete it off the internal memory we really need this upgrade

No longer a Worthless piece of junk.

Won’t connect to the app on iphone7plus. I bought it specifically to back up photos from phone. Worked exactly ONE time. Spent three hours on Seagate/Lacie tech support yesterday and got absolutely no help. Tech person was clueless. She scheduled a tech appt with a specialist for this morning. They didn’t keep appt. I called them, they said I need to be ready to take their call anytime in the next 24 hours. So I’m supposed to skip work and also not use my phone for 24 hours....and stay up all night? I bet they never call. This think is expensive for a one-use item.

UPDATE: I called Seagate Lacie back and explained the situation again. I was connected with someone on their escalation team. She verified that the unit was defective. They sent a prepaid label for its return. Will recover my data send that to me on an external hard drive and also send a replacement Copilot BOSS. Perfect!

Developer Response ,

Hello IrritatedBeyondBelief2020,

We are very sorry to hear that you have some problems with our App, we will be more than happy to help you with this. The recommendation on these situations is to uninstall and install the App, also to verify we have the latest version. We want to keep working with you, so to provide more accurate assistance and to work with you more personally my recommendation is to open a ticket on our website (https://support2.seagate.com/).

There an agent will be able to start working with you via email, also if you need a callback in the email you can specify that situation, we will be more than happy to work with you whatever is easier for you. Please let us know how to keep working with you.

Best regards,

Gabriel
LaCie Support.

Super functional and easy! Tech savvy score!

Easy to use and all the functions I need to browse, view, prune, re-arrange, transfer, backup and duplicate - to and from USB (a&c) SD, internal & ext HDs, phones, tablets etc.. all the extensive app features are laid out where they make sense...

It turned on and worked. iPhone connected and immediately prompted a direct link to the app download. Immediately viewed and transferred 4k videos to and from USB and SD drive with no playback delay or jitter whatsoever (due to the direct connection, I assume)

Case build is dynamite...it’s a little heavy, but not very.... power and drive capacity visible on the front face is a great feature as well. Charges through the phone data cable as well as the female USB ports. You can sense the attention to detail in the design aspects. It’s addressed several pesky holes in the new market successfully.

Looking forward to inserting this into my workflow for multiple uses.