Tech PHD by Assurant® is like having your own Personal Help Desk for your T-Mobile phone and all the devices that connect to it.
• Get instant access to knowledgeable US-based technical support* - tap to call or chat with a Technical Support Analyst for support on all your connected devices such as printers, routers, game consoles, smart TVs and thermostats. Automatically get access to this advanced feature at no extra cost as a Premium Device Protection Plus customer.
• Access your device protection plan summary and coverage documents.
• Use the chat bot to start a claim for cracks, drops or spills.
• Discover useful Tips about connectivity, security, battery usage, storage and more.
• Get help for your device with step-by-step troubleshooting guides.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you are not eligible for technical support, that feature will be removed 14 days after registration.
*Support for all connected devices is limited to setup, configuration or resolution of a home network connectivity issue.
- June 16, 2019 Initial release