App Detail » Visual Online Support

What's New

Bugfixes

App Description

Every minute counts when a machine is down. With Visual Online Support, TRUMPF has developed an innovative tool which makes our needs assistance even faster. In the framework of a TruServices Service Agreement, Visual Online Support enables you to bring our service engineer virtually to your machine. In this way, even complex cases can be solved without on-site service missions. This increases the availability of your machine and creates savings of up to 25% on the costs of on-site service missions for your machine – and all of this with 100% data security.

Features of the Visual Online Support app:
- Recording and exchange of audio, image and video files
- Editing of images with real time transmission
- Chat function for communication purposes

All you require is the corresponding TruServices Service Agreement, a machine with a wireless operation point and a mobile device on which the Visual Online Support app has been installed.

You can find detailed information about Visual Online Support here:
- https://www.trumpf.com/en_INT/products/services/services-machines-systems-and-laser/technical-service/visual-online-support/?LS=1
- http://www.youtube.com/watch?v=ONFJLSaUfXg

App Changes

• October 24, 2014 Initial release
• July 10, 2015 New version 01.02.02
• February 13, 2016 New version 01.02.04