VCCU Mobile 4+

The app won’t display my balance (at the moment, anyway) so I can’t use it to balance my checkbook, or to see how much I’ve been spending and where I’ve been spending it, or whether a payment has gone through.

Bill pay works, at least, which it no longer does on the website although I’ve turned off all my popup filters and use Chrome.

Oh hey, it just randomly signed me out, which is irritating. Also, it won’t show what I paid the previous month for payees, which means I have to look up the amount elsewhere instead of just paying the stupid bill.

You did a crap job, guys. Please redesign it.

Someone needs to address this app. It works when it wants to. During covid here I am thankful for having the ability to deposit checks and transfer funds at our fingertips. This has been the best thing and have never had to go into the bank. However this constant lag where the app does not even open and just shows logo and the update numbers. You can’t push on anything to open the app. Sometimes you get lucky and it opens and takes you through the whole thing and you watch the spinning wheel of death. Anytime you move the screen the blue box comes back up and you just keep clicking in hopes it will catch on. So many checks sit in limbo and you don’t know if they are going through or not. Lots of times we can’t even log out. Unsure what’s going on with nighttime logging in. Can never get in have been trying for an hour now. This day and age we need better service and especially if you would like to keep us out just as much as we don’t want to be there either. This has been a huge problem for over a year now.

This app is so poorly done I am at the verge of closing my account. In an age of digital banking this app looks and functions like a piece of 1995 software. It lacks biometric login as well as 2 factor authentication. On top of it all, as others have stated, the remote deposit is inconsistent to say the least. The best part is that you have to specifically write on the back of your check under the endorsement that the check is for remote deposit only, leaving you with no other option but to hopefully get your funds deposited via the app if it decides to function. In the mean time it seems they have decided another companion app is also necessary to do banking with them. If you cannot get the first app running properly you should not be trying to take on another.