The EXPERT CARE Mobile App is an extension to the current EXPERT CARE solution and is designed to facilitate and expedite communications between the travel manager or security officer and the traveler with the main objectives of bringing the traveler home safe, keeping them productive and satisfied, and minimizing the unexpected costs of travel changes.
Convenient Communication: EXPERT CARE Mobile App provides convenient multi direction communication between travel managers and their travelers. A one-or 2-way communication allowing both travelers and travel manager or security officer to send and receive instant messages via commonly used SMS or email channels.
Emergency Click-to-Call: EXPERT CARE Mobile App features a click-to-call function that gives the traveler immediate access to the travel manager or security officer via a pre-determined company security number.
Fitting Compatibility: EXPERT CARE Mobile App is published in four languages and available in multiple countries free of charge. It is also compatible with the latest commonly used mobile devices.
Real-time Locating: With real-time tracking, EXPERT CARE Mobile App facilitates the tracking and location of the traveler based on their GPS location. Travel managers and security officers can effectively locate and communicate relevant information to ensure proper duty of care to the traveler.
***Note, in order to successfully register to use this app, your company must be an American Express Global Business Travel customer that has subscribed to the EXPERT CARE Travel Risk Management solution.
- June 03, 2014 Initial release
- January 24, 2015 New version 3.0
- June 24, 2015 New version 3.1.2
- September 26, 2015 New version 3.2.0
- November 10, 2015 New version 3.2.2