Rent the Runway (RTR‪)‬ 12+

I used Rent the Runway for the first time and it was a dream experience!! First, the selections are so incredible! I feel like I could walk the runway in these dresses! Having the reviews with details on what size the person wore day to day and what size dress they wore from RTR and then having photos of them in the actual dress from RTR helped me pick out the perfect ensemble. Thank you!

This Watters Stone Antonia Gown was stunning! I’m a 40G and regularly wear a size 18 pants. The size 22 was perfect for me! I have never worn something as revealing as this dress but I felt amazing in it and my husband was all googly-eyed. The perfectly cinched midriff was breathtaking! My sister said it fit me in all the right places. It did! I am so thankful that I took the plunge to rent this dress and am even more thankful that I proudly displayed all my curves instead of hiding under a turtle neck. For any big girls…..rent a fabulous dress from RTR now! You will not regret it! Having the free extra size was also a huge perk!!

My review is related to the RTR service, not so much the app. I found customer service to be incredibly unhelpful, so I wasn’t sure where else to turn with this complaint. If you use this service, be very wary of what you select. If the clothes don’t fit you or flatter you, you can’t exchange them for new items or sizes. I tried 8 items from here, and only one worked. I loved the dress that worked, but was extremely disappointed in my overall experience.

It’s not like purchasing clothes, where you get a refund when it doesn’t work and you return it. You spend money on these items no matter what, and when nothing works, you’re still out the money. Customer service said their exchange program had been discontinued, and offered me credits to rent extra clothing… that’s fine, but those credits had to be used for the next month, and I did not need any rentals. To me, this program is high risk low reward unless everything looks great on you. For reference, I am 5’10”, 175lbs. 30” waist and pretty average proportions. In my opinion, they should re-instate the exchange program, otherwise you take a very big risk renting clothes from RTR.