National Grid 4+

My National Grid Bill

Why is there no place to look at your bill? I would like to see how much electric I have used and what the breakdown is from the supplier I have chosen. Why did you take this feature away? I have a right as consumer to see this.

Whose bright idea was this??

After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!

Developer Response ,

Hello, We apologize for any inconvenience! To make a payment select "Payment" that will take you through the payment flow the bill amount will auto-filled. For paperless billing, visit our site https://www.nationalgridus.com/MA-Home/Bill-Delivery-Options/Paperless-Billing & choose "Go Paperless Today". Enhancing login is a priority—thank you for your patience and feedback.

Great Last Century App

I’m sure if this app had been around in 1999 it would have been amazing. However, 25 years later in 2024, this app is terrible. You would think National Grid would study all the utility company apps and come up with something functional, easy, and intuitive.

Stick to managing the power grid and hire a real firm to write your app.

Developer Response ,

Hello CCRich3, We appreciate the feedback. We are working on releasing a newer version of the app soon. Our goal is to ensure that our users can find the app easy and intuitive to use.