What's New

Updated to iOS 8
Supported iPhone 6 and iPhone 6 plus screen sizes

App Description

Call Queue Mgr for Broadsoft's Call Center is an application for call center supervisors to receive real-time performance metrics on their iPhones. This application allows supervisors to view color-coded indicators of agent statistics and Call Center Queue (CCQ) metrics. Supervisors can also dynamically respond to changing situations in a CCQ from anywhere by changing the status of their agents via their mobile device.

iPhone Screenshots

(click to enlarge)

Call Queue Mgr screenshot 1 Call Queue Mgr screenshot 2 Call Queue Mgr screenshot 3

App Changes

  • January 04, 2013 Initial release
  • January 15, 2013 New version 1.1
  • January 25, 2013 New version 1.2
  • February 04, 2013 New version 1.3
  • July 31, 2013 New version 1.4
  • October 22, 2013 New version 1.5
  • September 30, 2014 New version 1.6
  • October 07, 2014 Price decrease: $9.99 -> FREE!

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