What's New

What’s New in Version 3.6
- 1Password authentication for iPhone and iPad

App Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket


Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

iPhone Screenshots

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iPad Screenshots

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App Changes

  • June 24, 2011 New version 2.1.3
  • August 06, 2011 New version 2.1.4
  • September 17, 2011 New version 2.1.5
  • November 01, 2011 New version 2.1.6
  • February 04, 2012 New version 2.1.7
  • March 01, 2012 New version 2.1.8
  • March 12, 2012 New version 2.1.9
  • May 26, 2012 New version 2.1.10
  • June 06, 2012 New version 2.1.11
  • September 18, 2012 New version 2.1.12
  • November 07, 2012 New version 2.1.14
  • January 15, 2013 New version 2.1.15
  • March 26, 2013 New version 3.0
  • April 20, 2013 New version 3.0.1
  • May 10, 2013 New version 3.1.0
  • June 10, 2013 New version 3.1.1
  • July 15, 2013 New version 3.1.2
  • March 13, 2014 New version 3.2
  • April 18, 2014 New version 3.2.1
  • June 03, 2014 New version 3.2.2
  • September 08, 2014 New version 3.3
  • October 04, 2014 New version 3.3.1
  • October 20, 2014 New version 3.3.2
  • February 11, 2015 New version 3.3.4
  • May 06, 2015 New version 3.4
  • May 16, 2015 New version 3.4.1
  • July 11, 2015 New version 3.5
  • July 29, 2015 New version 3.6

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