What's New

What's new:
• Support for iPhone 5 screen size

What's fixed:
• Fixed reported crashes in iOS 6
• Commenting publicly on a Facebook Page Message ticket now automatically posts back to Facebook

App Description

Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use.

Zendesk for iPhone and iPad provides the following capabilities:
• Access all your support ticket views
• View a real-time list of activity on your tickets
• View and update comments, CCs, tags, and ticket fields
• Apply predefined responses, or macros, to tickets with frequently asked questions
• View all support ticket events and notifications
• Easily bookmark a ticket for future reference
• Search support tickets and knowledge base articles
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Supports TextExpander touch snippet expansion

App Changes