KOHLER Konnect 4+

I installed a Kohler Konnect faucet in June in the kitchen. The system absolutely refused to connect to our Wi-Fi which is a Netgear Orbi 960 series brand new system.

I contacted customer service with Kohler and trouble shot the issues with them for about half an hour. We determined that the problem was with Kohler and support ordered a new controller board to be sent. This took two months to arrive. Upon installation of the new board, the system connected on the first try.

The Kohler app is pretty basic, but I did see a bug in the system. If you instruct the faucet to pour say a gallon of water and you shut off the phone during the filling, the app will be locked up if you turn the phone back on and access the app. If you leave your phone on during the order, it will permit you to instruct it to perform another task. I frequently instruct the system to pour two gallons at a time to fill an indoor garden’s water tank. This takes several minutes which I generally don’t want to leave my phone on for.

DarkPassenger38, Thank you for your feedback. It's great to see that the new control box connected without issue and is operational. We have let our App development team aware of your thoughts as they are very valuable to us. if you should need anything further please contact cskonnectedproducts@kohler.com -Kohler Konnect Team

There are a lot of negative reviews for this application from what appears to be a lot of folks that have “smart homes” and everything setup to work from their phone etc and love to let everyone know about it and holy dependent on fool proof solutions that have 5 or less steps lol. some of you were asking a lot out of a application that was likely developed fairly quickly and attempting to work for a variety of smart phones across the spectrum and expect people to work around the clock to continually develop this application without any understanding of how any of it works or the cost that goes into it.
If you never deviate from the instructions and don’t actually know how all this works then this may not be for you as it sometimes requires googling and tinkering with your phone settings to make it connect every time.
The fact that they even updated this application recently has me surprised since that means the companies allocating people and money to continue building out this simple app.

rdean07, thank you for your feedback. Yes, we are actively working on correcting minor bugs and adding enhancements to our app. If you have further suggestions, please feel free to let us know at cskonnectedproducts@kohler.com. Thank you.

I have a new H2Wize smart water monitor with auto shut off. So far it is working pretty good. The primary issue I have with the app should be able to be addresses the back icons in the upper left of the app do not respond well to presses at all. I usually have to hit them 5 or 6 times

Edit- I wanted to add that this app and monitor has alerted me to two leaks that I probably wouldn’t have found for a few months. Fantastic! I raised a star.

Scumbagger, thank you for your feedback. I apologize for any inconvenience. Please make sure the app is up to date. We are proactively working on correcting minor bugs. If you need further assistance, contact us at cskonnectedproducts@kohler.com. Thank you.