Excellent customer service retains customers and surpasses the competition. Recognizing excellent service is critical to business reputation, and customer gratitude is essential to inspire better service. As a platform, Graz.me consolidates customers’ reviews to influence purchasing decisions, motivates service staff, and solicit customers’ gratitude. Service recognition and gratitude changes the lives of service staff, improves business revenue, and beats competitions.
Service recognition and gratitude starts with service staff review. Also, customers will provide feedback on business-related questions and spread the excellent service through social media. In the instance of bad service reviews, reconciliation effort helps to rectify customers’ criticism and offer alternatives to satisfy customers’ demands. Independent customers’ reviews provide an unbiased scrutiny to service rendered, where observations and assessments prove to be more trustworthy to potential consumers exploring to engage the service staff.
- November 11, 2017 Initial release