App Description


• It is our true pleasure to welcome and take care of you in the city.

• Feel totally at ease and serene in the city, we are with you in your own language*.

- Your City Helper is a real person, definitely not a bot, devoted to being your true hospitable pathfinder.
- We take time to know you to provide you with all information that match your wishes and your preferences.

• Just a click away in the app, you’re free to ask us everything, anytime** and on the go.

- We will look after you and give you all practical information you need.
- We guide you around.
- We provide you with very tailor-made personal advice and recommendations based on your specific tastes and interests.
- We explain you specificities on our local culture, give you out-of-the-beaten-track tips and tell you the story of our city, sending you many information.
- We assist you for any translation you may need.

• Indeed, through the app, your City Helper can take care of spotting your best and book it such as restaurants, events, shows, taxi, native language baby sitter as well as purchase tickets for you. All you have to do is confirm.

• We want you to pay the right prices so we never charge any additional fee and you can count on us to avoid tourist traps.

• No need to anticipate everything because we are with you in real-time, everywhere in the city. As well as you’re totally free to change your mind secured as we manage on the go.

Here are some examples of things our team of City Helpers can do for you:
• Indicating where you are and the easiest way for you to get anywhere
• Spotting and booking your best on the go according to your specific preferences
• Translating the restaurant’s menu, even thought explaining it, to help you to order
• Giving you the tools to understand the hustle and bustle of Parisian life
• Helping you find ways around any & every transport conundrum
• Recommending the best spots and things to do depending on what tickles your fancy.
• Speaking in your place to people who doesn’t speak your language

And so much more… actually, everything.

The City Helpline is not just a concierge service, nor a personal travel assistant: your City Helper is your beacon of trust in the city, smoothing and enhancing the city opportunities in every instant.

*Our service is available in French, English, Chinese, Spanish, Italian and Portuguese/ Brasilian
** Our service is available from Monday to Saturday, from 10am to 7pm

What they say about us:
« It was our lifeline in Paris » Jean, Connecticut
« There are no words to describe how useful it is » Alice, Los Angeles
« Anybody who comes to Paris should use the Paris Helpline service » Nicolas, Rennes
« Simply brilliant ! » Céline, France
« A service to restore the confidence of tourists » Tourmag

iPhone Screenshots

(click to enlarge)

The City Helpline screenshot 1 The City Helpline screenshot 2 The City Helpline screenshot 3 The City Helpline screenshot 4 The City Helpline screenshot 5

App Changes

  • October 12, 2017 Initial release


Paris Helpline