Juice Generation 4+

I love the convenience of being able to order a juice, so it’s ready for me when I arrive. But I would also love to be able to buy an açaí bowl and remove the coconut elements, which I hate. I can add on more items in the app, but I can’t remove, and there’s no place for special notes. Please add a field to allow for this, so I can remove unwanted items like coconut curls! 🥰

I ordered from the app while in store because the line was ridiculously long. I ordered the same immunity asap as I did the day before. The app stated my order would be ready at 106pm. I waited til 110. As I was approaching the counter the person who was handing out the orders slowly turned around and started making conversation. At this time I’m trying to make eye contact with any of the workers since I now see my drink on the counter. 2 more açaí bowls are placed by my drink. The same guy who walked away picks up the bowls and starts giving them out to the people who ordered them and completely disregards me standing there. I wait for him to finish and he turns away again. Enough about him. My drink tastes like a gingershot only!!! No elderberry, pineapple or any other flavors. This was a horrible experience.

The app’s great being able to order ahead of time is very convenient however during busy hours the estimated time for the completion of order is incorrect. Also it would be nice if they had a notification sent when the order is ready to be picked up rather than an estimated time. And let’s be real if is busy do not expect your order quick they are human beings not machines. It will be helpful to have some customer support services available or somewhere to summit reasonable complaints