MyHealth BofA 4+

The app works most of the time. It is a bit slow and sometimes will error out, meaning I have to re-enter the entire transaction. Additionally, from a user interface perspective I would like to upload and save most of my transactions for later, but the buttons to submit vs. save for later are both the same size/color. Not a problem per se, but more likely to cause me to inadvertently choose the wrong option. Additionally when I was doing initial massive upload of lots of historical transactions the app kept timing out, causing me to have to re-authenticate. If I’m actively using the app it shouldn’t time out. I would also prefer to set a manual timeout interval based on my own risk tolerance.

Clearly the first major app update for this product, and overall not bad. Simple, yet efficient. I like the click to call feature to go right to the automated system to speak to a rep. Claim information is posted just fine and gives the full description of the claim approved or denied. Also like the implementation of certain areas of the app taking you to the mobile version of the website. Would recommend finding a way to have the app auto-log you in to your account from the app. Not sure why people complain about the auto-lockout and having to re-enter info. Practically all major financial institutions have time limits of how long you can be on there without touching anything. Its to protect the most sensitive info you have. It's not going to burden your day reentering your info. Touch ID will eventually come to the app, but that requires funding to work with Apple. Would be a nice feature for some clients, but it's not the end all-be all for logins.

The app has been really convenient and user friendly. I have one complaint/enhancement request. Allow upload from camera fill for receipts. In time of COVID or not, a lot of these receipts that are retrieved after-the-fact, are downloaded electronically. Then you have to print it out and take a picture of it because it won’t allow the nice, clear electronic image that was on your camera roll. Seems easier for whomever reviews it too, for them to not have to review a photo of a piece of paper.